Course Description: Verbal De-escalation & Conflict Resolution is a foundational program that introduces the strategic use of language to de-escalate potentially volatile situations. The training is delivered through lectures, instructor led discussions and role playing scenarios that are probable to the client’s workplace.
Course Duration: This core program is 4 hours in duration, and can be built upon for the following:
- Inform and rehearse company specific policies and procedures
- Identify probable types of workplace conflict and develop relevant procedures to mitigate those risks
- Develop and rehearse practical and effective lock down procedures